Refunds & Returns Policy

Effective Date: 14/09/2025

1. General Rule for Digital Goods

Because keys become non-returnable once revealed/redeemed, refunds are limited to the cases below.

2. Eligible for Refund/Replacement

Unrevealed/unused keys: request within 14 days of purchase.
Defective keys: not working or already used on delivery; we will verify and issue a replacement or refund.
Delivery failure: no key received after payment and support cannot resolve.

3. Not Eligible

Keys already revealed or redeemed.
Wrong region/platform after reveal.
Buyer remorse, price drops, or publisher changes.
Violations of platform rules or bans unrelated to key validity.

4. How to Request

Open a ticket or email support@ultraplaykeys.com with Order ID, product, and evidence (screenshots of error messages). We respond promptly and aim to resolve within 2 business days.

5. Refund Method